6 Best Chatbot Software and How it Can Automate Your Work
Chatbots are taking the world by storm, influencing every industry. Have you noticed how quickly they have transformed the traditional way of doing business? Today, every company, whether it is big or small, should use chatbots to automate time-consuming processes.
Businesses, which have not created their own bots yet, are losing great opportunities to boost productivity. If you want to keep up to date with the current trends, check the best software, which helps to design an ideal chatbot in order to hit ambitious marketing goals.
How chatbot software can help your business?
First of all, if a marketer or business owner is not familiar with programming languages, he/she is not able to create a chatbot on his own. So, if a company needs a chatbot, it can do nothing but utilize chatbot software. Depending on the business goals of the organization and the specific features of the software, it’s possible to automate the following processes:
• Provide customer support 24/7
• Guide users through the website
• Engage users in a new interactive way
• Reach target audience on Facebook, Telegram and other social media platforms
• Qualify leads without using standard forms
• Plan sales meetings and make appointments
6 Best Chatbot Software to Try in 2019
As a rule, when a company decides to create a chatbot, it finds it challenging to choose one solution from the great variety available in the market. If you don’t want to waste a few weeks on comparing hundreds of chatbot builders, you can check the following six best chatbot platforms, which proved their reliability and cost-effectiveness.
Here you can find a general overview of every type of chatbot software, its key features, user’s opinions, and pricing. Let’s take a closer look at every bot platform!
- Drift
Today, Drift is one of the most famous conversational marketing and sales platform. Drift helps to create chatbots to reach customers, who are ready to make a purchase right here and right now. Drift software is an ideal solution for companies, which struggle to boost the generation of qualified leads, increase conversions, and cut the sales cycle.
Main features:
· Intuitive chatbot builder
· Automatic sales meeting planner
· Availability of LeadBot, which qualifies leads on a website without using standard forms
· Connection with ABM targets in real time
Drift users’ opinions:
Drift has more than 150,000 clients around the globe, including such companies as Clio, AdRoll, Toast, SalesRabbit, and Cybereason. Most customers claim that Drift platform helped them to increase conversion rate by at least 60%, grow business by 7–25%, and generated much higher revenue in a pipeline.
Review marketplaces:
· Capterra: 4.5/5 ☆
· G2Crowd: 4.4/5 ☆
2. MobileMonkey
MobileMonkey is a Facebook Messenger marketing platform with an intuitive interface. This software allows marketers to create smart chatbots without coding. This platform provides comprehensive analytic tools: date range selector, visual graphing of trends, conversions tracking and other essential. Also, MobileMonkey provides ready-to-use chatbot templates for beauty salons, restaurants, dentist offices, auto repair shops, and other businesses.
Main features:
· Intuitive Facebook Messenger chatbot builder
· Chat blaster
· Comprehensive bot analytics
· Ready-to-use chatbot templates
MobileMonkey users’ opinions
MobileMonkey got positive reviews from the most influential marketers SEO specialists: Niel Patel, Mari Smith, Olga Andrienko, and Brian Dean. Even though MobileMonkey was founded in 2017, it has already created a good reputation and won customer loyalty.
Review marketplaces:
· Capterra: 5/5 ☆
3. Aivo
Aivo is software that allows building a chatbot using Artificial Intelligence. Smart Agentbots can understand and solve customer’s needs with human empathy in real time.
Main features:
· Easy-to-use chatbot builder
· Ability to train a bot
· Comprehensive bot analytics
· Ability to create omnichannel experiences
· Integrations with Salesforce, Zapier, Liveperson, Genesys, Hubspot and Zendesk
Aivo users’ opinions
Famous companies Uber, Visa, Movistar, Amadeus, Sony, and LG use Aivo software. It helps them to reduce customer service cost and achieve deflection of traditional channels to automatic services.
Review marketplaces:
· G2Crowd: 4.5/5 ☆
4. ChipBot
ChipBot is a simple, cost-effective solution for start-ups, blogs, personal websites, consultants and small business. This software helps to create Crowdsource FAQ bot, which guides websites users by providing user-generated questions.
Main features:
· Easy-to-use customer support bot builder
· User behavior reporting
· Customer positioning
· Various themes and colors available
ChipBot users’ opinions
Users state that ChipBot is easy to set up and easy to use. This software helps to get customer’s feedback in a hassle-free way and significantly improve customer experience.
Review marketplaces:
· G2Crowd: 5/5 ☆
· Wordpress: 5/5 ☆
5. Botsify
Botsify is a chatbot builder with numerous pre-set templates that might be useful for wedding planners, restaurant, insurance assistance, digital agencies, and other businesses. Botsify helps to design a linear sequence of interactions between the bot and the user, which aims to address a concrete question of the user.
Main features:
· Chatbot builder for websites, Facebook and Slack
· Integration with WordPress, Shopify, Zapier, Alexa
· Various templates available
· Checkbox Plugin Integration
Botsify users’ opinions
Tech companies Apple, Shazam, RemoteInterview, as well as non-profits such as Unicef claims that Botsify is the most effective chatbot software. Currently, the number of Botsify clients exceeded 80,000.
Review marketplaces:
· G2Crowd: 4.5/5 ☆
6. Tars
This platform unites more than 10,500 chatbot creators and offer more than 18,000 ready-to-use bots. Tars platform is popular among the users because of its intuitive interface, excellent technical support, and friendly Tars’ community.
Main features:
· Chatbot builder with intuitive interface
· Allows starting a conversation with ad-click prospects
· Various templates available
Tars users’ opinions
Tars is a high-rated chatbot platform solution used by such trustful companies as DHL, Daimler, Coverfox, Postfinance, CloudNine, and HomeCredit. Mike Willington, a marketer at Trust My Paper, says: “If you want to take your customer support to the next level, use Tars. You can design one of a kind bot, which will answer all questions your clients have in mind.”
Review marketplaces:
· G2Crowd: 4.9/5 ☆
· ProductHunt: 5/5 ☆
Bottom line
Whether you are a marketer at a big digital agency or an owner of a small personal website, you can find chatbot software, which will meet your needs. Try to analyze what features you will need, and what price you are ready to pay — and you will make the right choice. If you use the chatbot platform wisely, you will significantly boost the productivity of your business.
